We at gracestyle which is under the ownership of Oceanique Web Solutions Pvt Ltd (“we“, “us”, or “our”) understand that circumstances can change, leading to the need for order cancellations. Our cancellation policy is designed to be fair and transparent for our users (“you” or “your”). We encourage you to review this policy before completing your purchase. We aim to provide a seamless experience, and that includes addressing cancellations effectively. If you have any questions, our customer service team is here to help. We appreciate your understanding and cooperation. Thank you for choosing us for your shopping needs.
Eligibility for Cancellation
Orders can be canceled within a specific time frame after placement, typically within 48 hours. To be eligible for a cancellation, the request must be submitted via our designated channels. Orders that have already been processed for shipping cannot be canceled. If you realize you need to cancel after this period, please contact us, and we will do our best to assist you. Certain items may have different cancellation terms due to their nature. Be sure to check the product description for any specific policies. Our goal is to ensure customer satisfaction while maintaining operational efficiency.
How to Cancel an Order
To initiate a cancellation, please log into your account and navigate to your order history. Locate the order you wish to cancel and select the cancellation option. Alternatively, you can reach out to our customer service team via email or phone for assistance. Please provide your order number and details for quicker processing. Once your cancellation request is received, we will confirm its status promptly. If the order is eligible for cancellation, we will process it and notify you via email. It’s important to act quickly to ensure your cancellation request is honored.
Refund Process
If your cancellation request is approved, we will initiate the refund process immediately. Refunds will be processed using the original payment method within a specified timeframe. Please note that processing times may vary based on your bank or payment provider. In some cases, a cancellation fee may apply, depending on the item and timing of the request. You will be notified if any deductions are made from your refund amount. We strive to make this process as smooth and transparent as possible. Your satisfaction is our top priority.
Exceptions to the Cancellation Policy
Certain products may be exempt from our standard cancellation policy. For example, custom or personalized items typically cannot be canceled once production has begun. Additionally, digital products and downloadable content may not be eligible for cancellation after purchase. We recommend reviewing product details before completing your order to avoid any misunderstandings. Our policy aims to balance customer flexibility with operational realities. Should you have questions about specific items, please contact our support team. We appreciate your understanding as we work to provide the best service possible.